Privacy Policy

This Privacy Policy sets out the commitment of Irmach - Woodworking Technology, Lda. to its Customers regarding the protection of personal data, with the aim of strengthening and consolidating a relationship of trust and proximity. Through this Privacy Policy, Irmach - Woodworking Technology, Lda. informs its Customers about the processing carried out with their data, as well as the rights that are recognised to them as data subjects.

Irmach - Woodworking Technology, Lda. operates in strict compliance with the principles described in this policy, with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and with the applicable data protection legislation, in all activities of personal data processing under its responsibility. Irmach - Woodworking Technology, Lda. processes personal data through various operational and technical means which support the activities of its business processes.

As a communication instrument, this Privacy Policy has the following main objectives:

• To strengthen and consolidate the relationship of trust and proximity between Irmach - Woodworking Technology, Lda. and its Customers;
• To demonstrate transparency in the processing of personal data carried out by Irmach - Woodworking Technology, Lda.;
• To inform Customers of their rights as data subjects and how they can exercise them;
• To inform Customers about the Responsible Contacts at Irmach - Woodworking Technology, Lda. to whom they can address requests to exercise their rights or to clarify how their personal data are processed;

b) Scope of application

This Privacy Policy applies exclusively to the processing of personal data carried out by Irmach - Woodworking Technology, Lda. within the context of the purposes defined herein. For the purposes of this Privacy Policy, “personal data” means any information relating to an identified or identifiable natural person. A Customer is considered identifiable if he or she can be identified, directly or indirectly, in particular by reference to an identification number or to specific elements of his or her physical, physiological, genetic, cultural or social identity.

The protection of your personal data is a priority for Irmach - Woodworking Technology, Lda.

We are committed to processing only those personal data that are strictly necessary to provide you with the best possible services, ensuring transparency of information and the application of best practices in the field of security and protection of personal data.

Whenever your personal data are processed by contracted entities, Irmach - Woodworking Technology, Lda. will require those entities to offer the same level of guarantees in terms of privacy and security regarding the protection of personal data.

We want to earn your trust and ensure that you feel that your personal data are safe with us, as we are always committed to protecting your privacy and take our responsibilities in respect of the protection of your personal data very seriously.

Whenever you have any questions regarding the processing of your personal data, we will be available to help you through the contact form available on our website, by email at comercial@irmach.pt, or through other means we make available to you.

Irmach - Woodworking Technology, Lda. undertakes to process only the personal data that are strictly necessary for each process.

By way of example:

Whenever you request that your tax identification number be included on your purchases, we need to record it and transmit it to the Tax Authority.

We also need your contact details (email address and mobile phone number) in order to send you informative communications about news, campaigns and offers, discounts or benefits, whether general or targeted. You may withdraw your consent to receive this type of communication at any time.

We have video surveillance systems installed to ensure your safety, as well as the security of the assets located at our premises.

We only keep your personal data for the period strictly necessary to fulfil the purposes identified above, within legal limits. Once the defined retention period has expired, Irmach - Woodworking Technology, Lda. undertakes to delete, destroy or anonymise your personal data.

As a rule, Irmach - Woodworking Technology, Lda. keeps transaction data for a period of 10 years, which is the period established by law.

With regard to video surveillance, we only keep your personal data for a period of 30 days, as required by law. You may request additional information about the retention periods of your personal data through the form available in the privacy area of our website or by email to comercial@irmach.pt.

Data subjects have the following rights:

a) Right of access and information: you have the right to obtain confirmation as to whether or not your personal data are being processed by Irmach - Woodworking Technology, Lda., as well as the right to access those data and obtain information about their processing, including the purposes of the processing, the recipients or categories of recipients of the data and the respective retention periods. You also have the right to obtain a copy of the personal data undergoing processing.

b) Right to rectification: you have the right to request the rectification of personal data that are inaccurate, as well as the right to request that incomplete data be completed.

c) Right to erasure (“right to be forgotten”): you have the right to request the erasure of your personal data.

d) Limitations to the right to erasure: the right to erasure may be limited in the cases provided for in the GDPR, namely where Irmach - Woodworking Technology, Lda. is legally required to retain the data or where processing is necessary for the establishment, exercise or defence of legal claims.

e) Right to restriction of processing: you have the right to request that the processing of your personal data be restricted, for example where you contest the accuracy of your personal data, for a period enabling Irmach - Woodworking Technology, Lda. to verify their accuracy, or where you have objected to the processing of your data, until it is verified whether the legitimate grounds of Irmach - Woodworking Technology, Lda. override your own. Restriction of processing may consist of the complete suspension of processing or the limitation of processing to certain categories of data or to certain purposes.

f) Right to data portability: where (i) the processing is based on your consent or on the performance of a contract concluded with Irmach - Woodworking Technology, Lda. and (ii) the processing is carried out by automated means, you have the right to receive the personal data concerning you which you have provided to Irmach - Woodworking Technology, Lda., in a structured, commonly used and machine-readable format, as well as the right to transmit those data to another controller. In such cases, you also have the right to request that Irmach - Woodworking Technology, Lda. transmit those data directly to another controller, where technically feasible.

g) Right to withdraw consent: you have the right to withdraw your consent to the processing of your personal data at any time. If you withdraw your consent, your personal data will no longer be processed, unless there is another legal ground permitting such processing.

h) Right to object to processing: in certain situations, in particular where processing is based on the legitimate interests of Irmach - Woodworking Technology, Lda., you have the right to object to such processing on grounds relating to your particular situation. Where you object to processing, Irmach - Woodworking Technology, Lda. will cease such processing, unless there are compelling legitimate grounds for the processing which override your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims. Where personal data are processed for direct marketing purposes, including profiling related to such marketing, you may object to that processing at any time.

i) Right not to be subject to automated individual decision-making: you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. Such decisions may be taken if (i) they are necessary for entering into, or performance of, a contract between you and Irmach - Woodworking Technology, Lda., (ii) they are authorised by law to which Irmach - Woodworking Technology, Lda. is subject, or (iii) they are based on your explicit consent. Irmach - Woodworking Technology, Lda. does not currently adopt automated individual decisions producing such effects.

j) Right to lodge a complaint: you have the right to lodge a complaint with Irmach - Woodworking Technology, Lda., which can be made through the form available on our website or by email to geral@irmach.pt, or alternatively with the Portuguese Data Protection Authority (“Comissão Nacional de Protecção de Dados” – CNPD), which is the competent supervisory authority in Portugal.

In certain cases, we may disclose your personal data to entities that provide services to us, namely in the context of deliveries or financial services. We will transmit your personal data to the Tax Authority where required by law. Irmach - Woodworking Technology, Lda. will not, under any circumstances, share your personal data with other companies or brands for other commercial purposes.

Irmach - Woodworking Technology, Lda. uses cookies on its website to improve the performance and browsing experience of our users, increasing, on the one hand, the speed and efficiency of response and, on the other hand, eliminating the need to repeatedly enter the same information.

The cookies used by Irmach - Woodworking Technology, Lda. on its website do not collect personal information that allows the user to be identified, storing only generic information, namely how and/or from where the user accesses the website and how they use it. Cookies only retain information related to the user’s preferences.

Session cookies: these are temporary cookies that remain in the browser’s cookie file until the user leaves the web page, so no record is stored on the user’s hard drive. The information collected by these cookies is used to analyse traffic patterns on the site. Ultimately, this allows us to improve the content and enhance the usability of the site.

Analytics cookies: these are cookies which, when processed by us or by third parties, allow us to quantify the number of users and perform measurement and statistical analysis of how users use the service offered. We analyse your browsing on our site in order to improve the supply of products or services that we provide to you.

Irmach - Woodworking Technology, Lda. has adopted and implemented a set of technical and organisational measures that are necessary, sufficient and appropriate to ensure the protection of personal data against destruction, accidental loss, alteration, disclosure or unauthorised access, whether accidental or unlawful, as well as the measures necessary, sufficient and appropriate to ensure the accuracy, integrity and confidentiality of personal data and an appropriate technical and organisational level of security in view of the risks inherent in processing and the nature of the personal data.

Irmach - Woodworking Technology, Lda. reserves the right, at any time, to make changes or updates to this Privacy Policy, which will be duly updated on our platform. We recommend that you consult it regularly in order to stay informed of any changes.